I thought I would give NetFlix a try, just to see how it would go. I really like going to my neighborhood video store, Bongo Video, but I’m a technological guy, and renting DVDs online seemed like a fun idea.
So I signed up the Saturday before Thanksgiving. They said my initial movies would arrive on Turkey Day. Well, nothing ever arrived. I reported them lost on the site, and received no notification or anything. I sort of put it out of my mind and went to Florida.
Well this morning I thought, I’ll call them and see what’s up. This was definitely a “I want to speak to a person” situation. After searching high and low for a phone number on the site, I couldn’t find it. Big, big mistake. You’re a service company and you don’t list your phone number? I know you want to limit the phone traffic, but this is ridiculous.
Finally, after clicking on “cancel my account” (!), they displayed the phone number. Oh, great. (They also apparently give you special deals if you indicate you want to cancel, deals not offered to the poor saps who don’t click the “cancel” button. Another mistake.)
The good news is, I got through to an actual human person, and he said he would credit my account for the first month’s charge, and resend the movies. I’m not holding my breath.
I’ve got a friend who has been using their service for months with no complaints. Maybe you have postal gremlins.
That’s thekind of service I’d expectfrom a popunder advertiser.
I once used their services. They were slower and more expensive then. And when I tried to cancel, I had similar problems. It took over a month to finally quit and not get billed (also more problems there.) The best customer service they had to offer was not communicating at all. I don’t like them, even if I like the idea of them. (Bongo can’t carry _everything_ we want to see, dammit.)
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I go now.
Matt